In-house positions

Our latest in-house positions to be posted here soon.

IT

Operations

Finance

HR

Quality & Compliance

Join our in-house team

Head of Operations

As the Head of Operations, you will oversee and enhance the operational performance of our organisation, with a key focus on ensuring exceptional service delivery, operational efficiency, and alignment with company goals. This role involves strategic leadership of the operations department and operational coordination across various departments, including HR, IT, and client services. You will drive improvements in workflows, quality standards, and resource management, with an overarching aim to enhance client satisfaction and operational excellence.

Your role will be central in building and maintaining strong relationships with clients, radiologists, and internal teams, ensuring that our services align with the highest standards in healthcare operations, quality, environmental responsibility, and information security.

For a full copy of the Job Description please click here.

Strategic Operations Leadership

Lead the planning, implementation, and optimization of end-to-end operational processes to support the organisation’s strategic growth. Define, monitor, and improve operational KPIs and service-level agreements (SLAs), ensuring alignment with company objectives and client expectations. Develop and execute scalable operational strategies to enhance productivity, reduce costs, and improve quality of service delivery.

Team Leadership & Resource Management

Oversee the service across all operational needs including service desk, quality and compliance, fostering a culture of excellence, accountability, and continuous improvement. Support workforce planning by scheduling resources, managing radiologists’ availability, and ensuring efficient calendar management. Drive team development through training, mentorship, and performance evaluations, building a high-performing operations team.

Client & Stakeholder Engagement

Act as the primary operational point of contact for key client relationships, ensuring excellent service quality and responsiveness to client needs. Regularly liaise with radiology departments in client hospitals, gathering feedback to improve service delivery and build trusted relationships. Work closely with cross-functional teams including HR, IT, and Compliance to ensure cohesive communication and operational alignment.

Quality & Compliance Management

Implement and enforce company policies, including quality standards and information security protocols, to ensure compliance with healthcare regulations. Conduct risk assessments within operations and develop risk mitigation plans to support reliable and secure service delivery. Collaborate with the Quality and Compliance Officer to ensure adherence to local legislation and industry standards.

Continuous Improvement

Identify operational gaps and lead initiatives to drive improvements in efficiency, quality, and client satisfaction. Develop, implement, and review new operational procedures that align with business growth and enhance the scalability of service delivery. Actively participate in the design and implementation of corrective actions, embedding a continuous improvement mindset across the operations team.

Reporting & Performance Analysis

Provide regular reporting to senior management on operational performance, service quality, and client satisfaction metrics. Track strategic objectives and KPIs, using data-driven insights to inform decision-making and drive continuous enhancement in service delivery.

Organisational Development

Contribute to long-term organisational growth by developing scalable systems and processes to support future expansion. Support onboarding and offboarding processes for radiologists and staff, working with HR and IT to streamline integration and exit processes.

Apply Now