Privacy Policy

Welcome to the Teleconsult Privacy Notice
This information has been produced to help you understand everything you need to know about the way Teleconsult collects, uses, and shares personal data, what your legal rights are and how to exercise them.

We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon, and we’ll make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.

Teleconsult takes its responsibility for protecting your data very seriously and we do advise you to get to know our practices. If there’s anything here you don’t understand, or if you want to ask any questions, please feel free to contact us.

Who is the Data Controller?

We are DDA Teleconsult Holding B.V.
Registered address:
De Kooi 3, 1394 NE Nederhorst den Berg, The Netherlands
Registration number: 76585387


This privacy notice has been adopted by each of the group companies:
Teleconsult HQ S.L. 
Carrer de Fluvià 97, 08019 Barcelona, Spain

Teleconsult Norden A.B.
Sten Sturegatan 2 A 1tr, SE-411 39 Göteborg, Sweden

Teleconsult Asia Pacific S.L.p
Carrer de Fluvià 97, 08019 Barcelona, Spain

Teleconsult Danmark
Kildebakken 2, DK – 8680 Ry, Denmark

Teleconsult Group B.V.
De Kooi 3, 1394 NE Nederhorst den Berg

Teleconsult Europe B.V. 
Parkstraat 83, 2514 JG ‘s-Gravenhage, The Netherlands  

TXM Teleconsult Ltd. 
2 Grange Court, Harnett Drive, Wolverton Mill, MK12 5 NE, United Kingdom

In this document Teleconsult may be referred to as “we”, “us”, or “our”.

What kinds of Personal Data does Teleconsult Process?
Teleconsult collects personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes. 

The kinds of personal data we may collect include:

Website visitors Cookies that you have consented to, see Cookie policy
Applicants Name, address, DOB, telephone, email address, work experience, education history
Clients Name, title, email address, telephone
Subcontracted healthcare professionals Name, address, DOB, telephone, email address, work experience, education history, medical registration details
Newsletter subscribers Name, title, email address
Suppliers and traders Name, email address, telephone
Patients Name, date of birth, medical history, hospital ID


What are the reasons Teleconsult collects Personal Data?

Legal Obligations
Teleconsult uses personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.

We are required by law to process personal data for purposes relating to our legal obligations, these include:

  • To provide for our financial commitments, or to relevant financial authorities
  • To comply with regulatory requirements and any self-regulatory schemes
  • To carry out required business operations and due diligence
  • To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
  • To investigate any insurance claims, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself

Legitimate Interests
Teleconsult may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:

  • To send notifications of any changes to the goods and/or services provided that may affect people
  • To understand the scale of the customer base; for statistical analysis and market research
  • To recognise when people re-engage with our organisation

Special Category Personal Data

Teleconsult may intend to process the following kinds of Special Categories of Personal Data:

  • Data concerning health information

Where Special Categories of Personal Data are processed, one or more of the following lawful basis shall apply:

  • It is necessary for preventive or occupational medicine, for the assessment of the working capacity of an employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems or pursuant to contract with a health professional

Where does Teleconsult obtain Personal Data from?
We will collect personal data directly from you in various ways. This includes:

  • You complete an online form
  • You provide the data directly to a representative of Teleconsult

We may also gather personal data by any of the following methods:

  • From third-party health care providers who ordered your radiology examinations
  • Organisations providing personal data for a specific purpose

Who will Teleconsult share your Personal Data with?
To achieve the above stated purposes for which we process your personal data, we may have to share your personal data with certain third parties. We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.

The kinds of third parties we may share your personal data with include:

  • Other members of a group of companies to which Teleconsult belongs
  • Organisations where it is necessary to set up various resources, i.e. logistic services, legal services or technology support.

The specific types of third-party Teleconsult may share your personal data with include:

  • Our pool of healthcare professionals; For  writing radiology reports and quality controls on the radiology reports
  • IT organisations; IT System & systems support
  • Picture Archiving and Communication System; Sharing of radiology images and reports

Where will Teleconsult store your Personal Data?
Our own servers are located in the UK and in Sweden. The server of our medical Picture Archiving and Communication System is located in Sweden. As a part of our standard business practices, we may transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the UK or EU General Data Protection Regulations. Where data is transferred to such countries, we shall ensure that specific safeguards or derogations have been established.

How long will Teleconsult keep your Personal Data?
We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.

The following criteria are what determine the period for which we will keep your personal data:

  • Until we are no longer required to do so to comply with regulatory requirements or financial obligations
  • Until we are no longer required to do so by any law we are subject to
  • Until all purposes for which the data was originally gathered have become irrelevant or obsolete
  • Until it has been requested that we no longer process the data and that it is erased; in some cases, where there is a remaining relevant or legal reason why we are required to keep this data, we may opt to restrict the amount of processing being conducted to what is absolute necessary rather than erase it

Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Teleconsult we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights. 

The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed. If you would like access to the personal data we have about you, we ask that you contact us using the details below.

The Right to Rectification
This one is fairly straightforward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this gives you the right to request your personal data be deleted. This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary. Where we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary.

The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Teleconsult to a regulatory body, you may do so by contacting your local data protection supervisory authority.

Teleconsult Contact Details

DDA Teleconsult Holding B.V.
De Kooi 3
1394 NE Nederhorst den Berg
The Netherlands

General Contact +31 85 06 077 05
Swedish Contact +46 8 123 501 50

Who is the Teleconsult Data Protection Officer?

Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford, Herefordshire
England HR2 6JT

+44 330 223 2246