Om os
Bedre patientpleje gennem smart radiologi og dygtige læger
Siden 2008 har Teleconsult været en fremtrædende aktør på det europæiske teleradiologimarked. Vi kombinerer avanceret teknologi med ægte hensyn på balancen mellem liv og arbejde for vores 250+ radiologer. Her er hvad vi lover.
Om os
Bedre patientpleje gennem smart radiologi og dygtige læger
Vores løfte
Billeddiagnostik og radiologi er hutigt voksende med hensyn til mængden, kompleksitet og tidskritisk levering. Teleradiologi – fjernrapportering af radiologiske undersøgelser – hjælper hospitalerne med at klare disse udfordringer. Ved hjælp af avanceret teknologi fjernrapporterer vores specialiserede radiologer akutte og rutinemæssige undersøgelser 24/7 til hospitaler og klinikker i og uden for Europa.
Teleradiologi er vores DNA
Med teleradiologi som kerneområde overtager vi dele af hospitalernes radiologiske undersøgelser og imødekommer den eksponentielt voksende efterspørgsel på andre tjenester såsom primære beskrivere til kliniske forsøg, radiologisupport på stedet og systemintegration.
Langsigtede relationer
Vi tror fuldt og fast på, at en langsigtet og god relation til vores radiologer sikrer den bedste patientbehandling. Derfor har vi særligt fokus på at fremme en familiær atmosfære og stærke teamrelationer.
Medicinsk kvalitet
Udvælgelse af kvalificerede radiologer
Telekonsults radiologer rekrutteres og udvælges på baggrund af deres uddannelse, erfaring og subspecialer. Deres CV samt to referencer kontrolleres, ligesom deres autorisation, certificering og kriminelle baggrund kontrolleres. Endelig udvælger vores medicinske konsulent de bedste kandidater
Onboarding og introduktion
Før den nye radiolog begynder sit arbejde, deltager denne i et onboarding-program, hvor Teleconsults arbejdsmetoder, rapporteringsprotokoller og forskellige it-platforme forklares. Desuden forklares kvalitetssikringsprogram for den nye kandidat. En måned efter arbejdsstart afholdes opfølgningsmøde, hvor radiologen kan give feedback om de første arbejdsoplevelser samt stille spørgsmål til nye arbejdsmetoder eller til vores kvalitetssikringsprogram.
Kvalitetssikring
I løbet af de første par måneder af ansættelsen superviseres den nye radiologs arbejder for at sikre kvaliteten af beskrivelserne. Det foregår ved en gennemgang af tilfældigt udvalgte beskrivelser. Disse stikprøver foretages udover vores standard medicinske revisioner og præstationsvurderinger som er beskrevet nedenfor.
Revisioner og præstationsvurderinger
Som en del af vores kvalitetssikringsprogram vurderes radiologernes beskrivelse løbende ved hjælp af interne revisioner. Er der uoverensstemmelse, udarbejdes der et tillæg, og er det klinisk relevant, informeres hospitalet straks. Efterfølgende bliver læringspunkterne sendt tilbage til den enkelte radiolog. Med jævne mellemrum reflekterer vores medicinske konsulent og Medical Quality Group over resultaterne og definerer ændringer, forbedringer eller forebyggende foranstaltninger, hvor det er relevant. Resultaterne meldes retur til de henvisende hospitaler hvert kvartal. Eventuelle afvigelser, som de henvisende klinikere rapporterer, analyseres og anvendes ligeledes til at forbedre kvaliteten af vores beskrivelser.
Læring
Ved gentagne uoverensstemmelser eller ved medicinske hændelser (f.eks. en fejl), der indebærer et muligt læringselement, bliver sagen altid taget op af den lægefaglige konsulent og læringspunkter videreformidles til radiologerne i form af periodiske undervisningssessioner. I akutte tilfælde sendes straks en e-mail til alle radiologer med information om hændelsen i forhold til hvad der skete og hvad vi kan lære af det.
Samarbejde radiologer imellem
Vi stræber efter at skabe et tillidsfuldt og behageligt arbejdsforhold, da vi er af den opfattelse, at radiologer, der føler sig både værdsat samt godt behandlet, leverer et bedre stykke arbejde. Vi holder kontakt igennem regelmæssige individuelle møder og giver derved radiologerne mulighed for at give udtryk for deres tilfredshed med deres arbejde generelt, IT-systemerne, planlægningen samt den operationelle og tekniske support. De forslag, ideer og anden feedback, som vi modtager på disse møder, er uvurderlig for os. Uden den kunne vi ikke forbedre os, og gøre Teleconsult til den bedste samarbejdspartner.
Kompetencer og kvalitet er essentielt. En nøjagtig, tydelig og nuanceret radiologisk beskrivelse er patientens ret. I min rolle som lægefaglig chef er målet at sikre et arbejdsmiljø, hvor dygtige kollegaer hjælper hinanden gennem vidensdeling og faglig udvikling. Sådan bidrager vi sammen til den bedst mulige sundhedsydelse.
Dr. Karl Johan Isacsson - Medical Director
Teleconsult definerer klare Key Performance Indicators for medicinske kvalitet, leveringstider, planlægning, IT-sikkerhed og support. Disse Key Performance Indicators kommunikeres tydeligt på uge- eller månedsbasis til kunderne.
Natascha Smits - Quality & Compliance Manager
Operationel kvalitet
Beskrivelser til tiden
Både vores kunder og deres patienter er afhængige af, at vores beskrivelser leveres rettidigt. Teleconsult vigtigste opgave er at undgå forsinkede beskrivelser pga. manglende kapacitet eller IT-problemer. Det gør vi ved at have en grundig og effektiv planlægning af vores team af radiologer. Kommunikation, planlægning og kompetence ligesom vores IT-systemer og god support er afgørende for dette.
Maksimal støtte
Vores servicedesk er din indgang for alle spørgsmål og feedback. Service Desk-teamet videresender dig hurtigt til den rette drifts- eller IT-ekspert, der kan besvare dit medicinske eller tekniske spørgsmål.
Informationssikkerhed og databeskyttelse
Vi har i alle processer integreret et informationssikkerhedssystem som er i overensstemmelse med ISO 27001. Det har til formål at forhindre hændelser vedrørende patientsikkerhed, informationstilgængelighed samt fuld integritet og fortrolighed. Backup-internetforbindelser, strømforsyninger og udstyr er tilrettelagt for alle kritiske processer. Alle relevante sikkerhedselementer, såsom kryptering, adgangskontrol og it-styring, revideres af eksterne parter. Datafortrolighed kontrolleres på samme måde og i overensstemmelse med alle relevante lokale bestemmelser om databeskyttelse og patientdata.
Vores historie
2007
Etablering af Teleconsult Europe
2008
Første kunder bruger Teleconsults teleradiologiske tjenester
2009
Etablering af Direct Diagnostic Alliance
2009
Teleconsult Europe introducerer sin webbaserede PACS-platform, der gør det muligt for klinikker og radiologer at udveksle billedmateriale og rapporter.
2011
Teleconsult Europe har fået tildelt kontrakten for det hollandske brystkræftscreeningsprogram.
2012
Stadig flere klinikker i hele Europa og andre regioner tilslutter sig Teleconsult Europe for rapporteringstjenester af høj kvalitet.
2018
Teleconsult Europe udvider til Storbritannien og etablerer Teleconsult UK.
2020
Direct Diagnostic Alliance og Teleconsult Europe fusionerer og fortsætter nu sammen under Teleconsult-brandet.
2021
Teleconsult begynder at tilbyde on-call-tjenester fra sine kontorer i Asien og Stillehavsområdet.
2022
Telecsonsult starter akutte beskrivelser for europæiske hospitaler fra Bali, Indonesien.
2022
Teleconsult etablerer Teleconsult Danmark.
2023
Teleconsult starter akutte beskrivelser for europæiske hospitaler fra Auckland, New Zealand
2023
Teleconsult åbner kontor og rapporteringscentre i Malmø, Sverige
Vores medarbejdere
Karl Isacsson
Medical Director
Specialised as a radiologist in 2009 and has been working at consultant level since, with experience from Scandinavia, UK and New Zealand. Joined Teleconsult to establish the on-call team in Bali and is now the Medical Director of Teleconsult.
Ledelse
Martin Leger
CEO
Martin Leger, Managing Director and Co-Founder of DDA. Holds an MA Marketing Management degree from Griffith University, Australia and a BA Business degree from Lincoln University, United Kingdom. Martin accumulates years of business management experience from companies such as CBS, Jetix Europe and Telemedicine Clinic.
Erik de Grijs
CCO & Chairman
Erik de Grijs, Chief Commercial Officer, Chairman and Co-Founder holds an Ba. International Management from Amsterdam University of Applied Sciences and an MBA from the University of Plymouth. Erik has many years of experience managing cross border healthcare start-ups and scale ups.
Hans Geuens
CTO
Holds a MA Electronic Engineering degree form the Artesis University College Antwerp, Belgium and a BA Business Informatics degree from Karel de Grote University College, Belgium. Hans gathers years of experience in the healthcare IT sector, having worked for Telemedicine Clinic and AGFA Healthcare.
Agustin Corsi
Managing Director UK
As one of the founders of Teleconsult in the UK, Agustin, is Managing Director and leading our company's vision to revolutionize the way radiology services are accessed and delivered globally, with technology playing a central role in connecting patients and healthcare providers with specialised radiologists who can provide fast, accurate, and safe diagnoses.
Matthew Maple
Commercial Director UK
An experienced Commercial Director in the Healthcare sector Matthew is one of the founders of Teleconsult in the UK. Co-opting his role as Registered Manager with the Care Quality Commission he is passionate about the benefits of Healthcare evolving with Technology he strives to embody Teleconsults ethos of being a reliable colleague.
Rasmus Jakobsen
Managing Director Denmark
Rasmus holds a MA in Information Studies from the University of Aarhus along with a BA in History of Ideas. He has been working within the health care sector since 2007 and has a vast experience in management and business development. In addition to this Rasmus also is an trusted advisor to both doctors, clients and colleagues.
Rådgivende bestyrelse
Dr Tim Taylor
Non-Executive Medical Director UK
A senior experienced clinician and a healthcare systems leader for many years, as a non-executive director Tim brings independent oversight, impartiality, and constructive challenge to the Teleconsult UK team. With a strong focus on patient safety and service quality improvement, he also provides strategic advice and tactical clinical insights, in a rapidly-developing and complex field.
Jo Nicholas
Board Director UK
Founder of the TXM Healthcare group since its inception in 2011 and is now the founder of TXM Teleconsult UK Ltd since 2018. She currently stands as Group Director. With over 21 year of experience in the Healthcare arena in the UK with extensive background in Recruitment Delivery, HR and Governance, as well as being a nominated person for our services with the CQC, Care Inspectorate and RQIA. Jo is on a mission is to provide a safe, tailored telemedicine service to all our clients and be a reliable colleague.
Gitte Leger
Rådgivande chef
Gitte has extensive experience both in the private and public sector, smaller national and larger international companies as well as being a professional board member.
Gitte works, guides, and gives advice to increase collaboration, efficiency, and satisfaction in matters concerning our organization, personnel, and structure.
She also collaborates with partners and suppliers in connection with our various operational projects. Gitte loves her grandchildren and enjoys writing texts and lyrics.
Personale og drift
Genta Banushi
HR & Operations Director
With over +10 years of work experience and an academic path, she is a specialist in business operations and management. Likes taking on new challenges and be there to set the right example for her team.
Leticia Calva
Head of Recruitment
Leticia, originally from Mexico and based in Barcelona, holds a Masters Degree in Human Resources Management and a vast experience working closely with highly subspecialized radiologists to help them find their dream job. She is passionate about the use of technology to benefit healthcare for people around the globe. Are you looking for your next adventure? Feel free to contact her, she is happy to help you.
Sofia da Costa
Operations Manager
With a background from Stockholm in publishing and editorial advertising, Sofia is our Operations Manager and is responsible for the effective and successful management of Operations.
Liz Hopewell
Head of Operations
Liz combines her extensive clinical experience as a Diagnostic Radiographer with her background as a Service Manager for private healthcare organisation to lead the Quality team at Teleconsult. Focused on ensuring the Clinical team meet and exceed our quality standards she has a particular interest in Radiology Education and Learning and loves nothing more than conducting a thorough audit. Can often be found at festivals such as Glastonbury.
Damian Martuccio
Operations Lead
As the first employee of Teleconsult in the UK, I oversee the operational day to day tasks. With over 10 years of experience in the customer service industry, rapport building with clients and radiologist's is my bread and butter.
Anna Lennartsson
Operations Coordinator
Anna is one of our Operations Coordinators.
Dedicated, professional and experienced within customer care service. Strong team worker with proven track records. Many years of experience from multinational companies with high volume of work and revenues.
Linn Claezon
Operations Coordinator
Originally from Sweden, since 7 years based in Barcelona. Great experience in the medical sector within sales support and customer service. Strong member in the service desk team here at DDA as an Operations coordinator with responsibilities regarding on-boarding and supporting our radiologists work during the on-call shifts.
Daniel Tapia Lopez Persson
HR Recruitment & Relationship Manager
Has over 15 years of experience in various roles within HR, recruitment, and relations in growing companies. Passionate about working with people and highly values building strong relationships with colleagues and friends.
Roben Cerbo
Operations Coordinator
With 4 years of service values cultivated in the service industry and a further 4 years of values and skills of supporting workflow developed in the travel industry, I offer operational support out of regular office hours. From railway to Teleconsult, bringing versatility, reliability and dedication into the team.
Matilda Mållberg
Operations and Quality Analyst
With good communication skills and understanding of the importance to maintain many things in the air at once Matilda on-boarded the Service Desk Operations Team with her positive attitude In hope of preserving the good service and keeping up the relationships with both hospitals and radiologists.
From previous work experience and her academic history Matilda is a dedicated and competent person who sees new opportunities rather than problems.
Rebecka Karlöf
Marketing Manager
Rebecka, Marketing Manager at Teleconsult, brings over seven years of expertise in marketing and sales, primarily from the fintech sector. She holds an MSc in Marketing from Stockholm University and a BSc in Business and Economics from Uppsala University.
Angelique Wallenborg
Operations Coordinator
As a part of the Service Desk team my main areas of responsibility are the on-call project, as well as handling discrepancies. During my free time I love to explore new restaurants and cafés, or to go outside of the city to enjoy nature and different beaches.
Iida Impilä
Operations Coordinator
Iida has a bachelor's degree in dance pedagogy from Stockholm University of the Arts.
In the past she has worked in the field of education, social media and languages.
Davide Nyblom
HR Planning & Facility Manager
Davide likes to see opportunities, and with many years of experience working with co-partners and organizations from many different backgrounds, he now has the opportunity in his role as a Planning and Facility manager to assist his colleagues work go as smooth as possible so they are able to achieve a satisfying result.
Ashley Smith
Operations Coordinator
Ashley has 20 years of Customer Service experience both in the UK and South Africa. Before starting with Teleconsult she worked in IT for 8 years.
Claudia Brision
HR Recruitment & Operations Coordinator
Claudia holds a MSc in Neuroscience from Bordeaux University and started her career in pre-clinical research. Her adventurous spirit led her to leave her French lab to spend 10 years in Denmark, completing her scientific profile with a degree in Marketing from Aarhus BSS. With experience in HR, cross-cultural communication, events and customer service, Claudia, now based in Barcelona, is coordinating our Danish operations and growth. She loves learning new languages and has a sweet spot for cardamom buns.
Ricky Amin
Operations Coordinator
Ricky has 12+ years of experience in the luxury watches industry. His focus lies in driving new business and maintaining supplier relationships.
IT
Fran Guillamon
IT System Integration Lead
Working in the medical imaging world since 2006. Giving support to the radiologists in several hospitals and becoming applications and integrations specialist after some years. Now helping our new customers integrate and perform training sessions for the new colleagues on our applications.
Alexander Blom
IT Support Engineer
With experience in both the Swedish and Spanish IT market, as well as a strong interest in helping others, Alexander works as a Technical Support Engineer in order to provide excellent assistance to our radiology and service department.
José Gómez
IT Support Engineer
José is a telecommunications engineer, with a background providing IT support in the health sector. He loves cooking and playing Tetris and is always willing to help his colleagues and customers.
Kvalitet
Natascha Smits
Quality & Compliance Manager
Well experienced in Quality Management, Information Security Management and international Data Privacy legislation. Located in the Netherlands. Worked in international and clinical settings for more than 10 years. Joined Teleconsult in 2019 as Quality and Compliance Officer.
Jessica Payne
Senior Quality Coordinator
Jess is a very demure, experienced member of the Teleconsult team who has progressed from her original position in the Operations team to our Senior Quality Coordinator. Working with the Quality lead she is mindful about her responsibility for daily tasks such as ensuring our quality procedures are followed and assisting with audits.
Anna Nepyivoda
Quality Coordinator
Anna is the newest member of the Quality Team at Teleconsult and supports Liz and Jessica with our day to day activities such as Peer Review, REALM and Clinical Audit. Starting out in the Operations team she has a holistic understanding of the business functions and really enjoys working with our Radiologists and Clients and coordinating aspects of our Clinical Governance process. She loves to travel and explore new places.
Økonomi afdeling
Patricia Gordillo
Finance Manager
With many years of extensive experience from Multinational and national companies working as Finance
administrator, Credit and Collection specialist, Account receivable responsible Patricia is our Finance Manager
and her key role is supporting the expansion of Teleconsult. Handle financial reports, processes and projects to
support the growth of the company. Lead and control the overall financial administration and ensure the accounts of the different business
units are looked after. She possesses a highly professional attitude, excellent analytical skills and strong attention to accuracy.
Jessica Carlson
Finance Administrator
Jessica is a finance administrator at Teleconsult. Previously she worked as a medical administrator in a hospital in South of Sweden and is a licensed clinical social worker with a master of social work.
Alba Carrasquer
Finance Administrator
Alba has a passion for numbers and a heart for teamwork. She is a Business Administration and Management graduate with 6 years of accounting experience. Previously worked in software and logistics.